Patient Care Coordinator

Job Category: Front Office
Job Type: Full Time
Job Location: Coeur d'Alene, ID

Job description

Orthopedic Sports Institute (OSI), is a busy, orthopedic practice with locations in Coeur d’Alene and Hayden Idaho. You will work closely with our specialized and fellowship-training surgeons and other healthcare providers in a clinic setting. These include orthopedic urgent care, physical therapy, durable medical equipment (DME) departments.

With any job opening at OSI, we are looking for candidates who can not only perform the respective job duties, but also those who have a positive attitude serving the growing needs of the team and our patients. We work together, knowing that we all can always learn and grow. If you are qualified and looking for stability, working in a positive work environment, and enjoy the beauties that our community has to offer, we invite you to apply and be a part of our growing team.


Job Duties:

  • Greet and check-in patients
  • Assist patients with digital check-in platform
  • Verify demographics and insurance are input into EMR system
  • Collect copayments and outstanding balances
  • Check daily schedule to have documents ready for each appointment
  • Answer multi-line phone system, ask questions to direct calls appropriately
  • Process medical records requests
  • Sort incoming faxes and route appropriately
  • Schedule follow up appointments
  • Other clerical office duties as required to support teammates

Minimum Requirements:

  • High school diploma or equivalent
  • At least one year of medical experience required
  • Attention to detail with ability to multitask
  • AthenaNet knowledge a plus



  • Full-time position
  • Pay: $16 – $20 per hour
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Life insurance
  • Paid time off

Healthcare setting:

  • Clinic
  • Medical office
  • Private practice
  • Urgent care center

Medical specialties:

  • Orthopedics


  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Setting:

  • Clinic
  • In-person
  • Private practice


  • Customer service: 1 year (preferred)
  • Medical office experience: 1 year (required)

Apply for this position

Allowed Type(s): .pdf, .doc, .docx